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Terms and Conditions

Upon signature of the booking form by any participant in this tour and formal confirmation of admittance, the participant agrees that the organizing agents of the tour Moroccan Odyssey :

Moroccan Odyssey accepts bookings subject to the following Booking Conditions.

A 'Client' is all persons named on the booking form intending to travel with Moroccan Odyssey A 'Product' is any service sold by Moroccan Odyssey. All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking Moroccan Odyssey requires that the agent has taken full payment of all monies due. A contract between the Client and Moroccan Odyssey comes into existence when Moroccan Odyssey has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Moroccan Law and the exclusive jurisdiction of the Moroccan Courts. No employees or representatives of Moroccan Odyssey has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of , unless such be in writing and signed by the Director of Moroccan Odyssey. Moroccan Odyssey reserves the right to decline any booking at their discretion without further explanation.

Flexible bookings provide peace of mind.

We understand that sometimes plans change. That’s why, when you book with us you have the flexibility to change your travel plans – with assurance that you’ll have options to re-book when it suits you. As long as you notify us about changes to your travel plans at least 21 days before your scheduled departure, you can pick new travel dates with no change fees.

IMPORTANT NOTE: Morocco re-opened it's border for internations tourist gradually. Visitors can claim Covid-19 negative test result and hotel reservations to enter in country. Currently; Royal Air Maroc, Air Arabia Maroc, Air France, KLM, Delta Airlines, China Eastern Airlines, Korean Air, Aeroflot, Emirates Airline, Etihad Airways, Turkish Airlines, Pegasus Airlines, Qatar Airlines, Wizz Air, Ryanair, Swift Air, Oman Air, Senegal Airlines, Mauritania Airlines are flying to Morocco now. This list of airline companies are updating and expanding.
Updated: 15th September 2020

Why book with us

Flexible payment: Lock in your trip with a deposit and then pay the rest during arrival. 

Flexible deposit: If you cancel your trip up to 21 days before departure, you can hold your deposit for future trip

No change fees: Let us know about your change in plans 21 days before your departure and there’ll be no fees to change trips.

Pay securely: We are using 3D secure payment system with SSL secured link. During deposit payment, your bank will send PIN number to your MOBILE phone to confirm the transaction.

These conditions apply to bookings made from 15 September 2020 onwards, including new bookings made with credit vouchers issued following trip cancellations. These are designed to provide you with maximum flexibility.

If you booked your trip prior to 15 September 2020, your original Booking Conditions still apply and can be found at below.

Amendments and Cancellations by Clients

Clients can cancel at any time. The cancellation will be effected at the time that Moroccan Odyssey receives a written request from the Client and the following cancellation charges will apply:

60 days prior to arrival: 10% of the tour / service cost

45 days prior to arrival: 25% of the tour / service cost

30 days prior to arrival: 50% of the tour / service cost

15 days prior to arrival: 100% of the tour / service cost

No refund is given for a partially used Product.

If any number of the party is prevented from traveling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Moroccan Odyssey.

If a refund is payable by Moroccan Odyssey to the Client, the refund amount will be calculated according to the conditions set out above and with consideration of evidence of exceptional circumstances. Moroccan Odyssey will not pay fees charged to the Client by the Client’s bank for processing the credited amount.

Information and Pricing Policy

Your reservation request will be confirmed upon receipt of the deposit which is 30% of the total tour package rate. Please note that travel arrangements are not confirmed until you receive our written confirmation. The balance of the total amount is due in 21 days prior to the tour date unless otherwise specified at time of booking. Daily Tour bookings require full payment on the time of booking. Before a booking is confirmed, Moroccan Odyssey reserves the right to amend price of product due to any circumstances outside the control of Moroccan Odyssey such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees.

Product information is published by Moroccan Odyssey in good faith and Moroccan Odyssey will use its best endeavors to operate all Products. Moroccan Odyssey reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.

Payments can be made via bank transfers (Subject to 20 Euro processing fee; account details to be provided upon booking) Visa or MasterCard, via authorization (Subject to 3% processing fee; credit card copy may be requested)

Cancellation By Moroccan Odyssey

Moroccan Odyssey reserves the right to cancel any confirmed booking in any circumstances, however, Moroccan Odyssey will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances (like pandemics) or Contagion beyond the control of Moroccan Odyssey. Compensation is not available if Moroccan Odyssey is forced to cancel or in any way change a tour due to force majeure but where Moroccan Odyssey is unable to provide the tour booked, Moroccan Odyssey will return to the Client to offer an alternative date or holiday of comparable standard.

Travel Insurance

Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. Moroccan Odyssey accepts no liability on the Client's behalf where Moroccan Odyssey has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.

Liability of Moroccan Odyssey

Moroccan Odyssey products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. Moroccan Odyssey accepts no liability of Client's damages where Moroccan Odyssey has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Moroccan Odyssey accepts no liability if there has been no fault on the part of Moroccan Odyssey or its' suppliers, and the reason for the claimed damages was either the Client's fault or a result of unusual circumstances beyond the control of Moroccan Odyssey by force majeure and the consequences of which could not have been avoided even with all due care.

In respect of carriage by air, sea and rail and the provision of accommodation, Moroccan Odyssey's liability in the said cases will be limited in the manner provided by the relevant international conventions.

Moroccan Odyssey accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of Moroccan Odyssey by force majeure.

Travel Documentation

It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. Moroccan Odyssey is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Moroccan Odyssey but without liability.

Health and Conduct

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Moroccan Odyssey from any obligations and liability.

Client Exclusion and Local Law

Clients agree to accept the authority and decisions of Moroccan Odyssey and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of Moroccan Odyssey. In the case of Client ill health, Moroccan Odyssey may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. Moroccan Odyssey shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

Photographing

Our authorized representatives may take photographs and films of our Clients while using any Moroccan Odyssey. Moroccan Odyssey reserves the right to use said material for any advertising or promotion without obtaining further consent. Moroccan Odyssey also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to Moroccan Odyssey or its Products in promotional literature.

Complaints

If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a Moroccan Odyssey employee so that Moroccan Odyssey can use its best endeavors to rectify the problem. Moroccan Odyssey cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce Moroccan Odyssey liability to pay compensation. Should Moroccan Odyssey be unable to resolve the problem on the spot a complaint must be made in writing within 28 days of completion of the Product.